User Education Lead

About the team

Customer Education helps people and organizations build the skills and confidence to use AI effectively. We create courses, live learning, community programs and product education that help people apply OpenAI’s products to their work.

About the role

We’re looking for a User Education Lead who is excited about what AI can make possible for people at work and wants to bring more people along on that journey.

You’ll lead education for enterprise users who are getting started with AI or need help turning early experimentation into everyday use. You’ll help people discover what’s possible, build confidence through practice and develop the judgment to use AI well.

This is a hands-on role for someone who loves both building and teaching. You’ll explore new products, work directly with learners, create practical education and test what helps people make progress. You’ll develop role-based learning and new approaches to teaching AI, then turn what works into frameworks and resources that can reach more people.

You’ll work closely with teams across Customer Education, Product and go-to-market to connect this foundational learning to the broader customer experience and help learners progress as their skills grow.

In this role, you will

• Own the education roadmap for people getting started with AI at work. Identify the skills they need, where they get stuck and the opportunities to help them make meaningful progress.

• Build and deliver role-based learning. Create cour